Watch Repair

Watch repair is an exacting, delicate process requiring uncommon equipment and an experienced, extensively trained watchmaker. Philippe Medawar is a Swiss watchmaker with over 40 years experience servicing watch brands including Rolex, Omega and Tag Heuer, among others. Whether your favorite watch is in need of a new battery or a more extensive restoration, expert watchmakers who are dedicated to the preservation of timepieces will carefully service it. Please note that each watch's repair needs are unique to its age, condition, how it’s been maintained, how it's worn, the climate in which it's worn, etc. When put in Philippe Medawar's expert hands, your watch won’t be shipped abroad or across town to a trade shop, all services are performed expertly in-house at 5930 28th Street SE Grand Rapids, Michigan.

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Watch Repair
Watch Maintenance

Watch Maintenance

The type of watch, its age and how it's worn are all variants that determine how often the watch should be serviced. It is essential to have one’s quartz and mechanical watches serviced every three to five years (antique and non-waterproof watches every three years), to ensure proper functioning and to protect your investment. Dry oil, broken gaskets and leaky batteries can cause costly damage inside a watch movement, which is why it’s vital to regularly service your timepiece. 

After a watch has been fully serviced, it will be entered into the Philippe Medawar Watch Maintenance Program that provides the client with maintenance reminders every three, four or five years depending on the type of watch, its age and its overall condition. Watch Maintenance Services are guaranteed for one year, excluding rust and broken parts.

Watch Care

Our ancestors understood that high-grade watches are an asset for the future. Whether you’ve made a costly investment in a luxury timepiece or you’ve inherited a sentimental heirloom, it’s vital to maintain and care for it to ensure proper functioning. With over 40 years experience servicing and restoring all types and brands of timepieces – wristwatches, pocket watches and clocks – Philippe Medawar is a Swiss watchmaker passionate about helping clients protect their investment.

For valuable care information regarding your timepiece, click below. Those clients with additional inquiries may call for an appointment or stop by the 28th Street showroom in Grand Rapids where Philippe Medawar staff will happily answer all your watch care concerns.

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Care for your watch with a watch winder
"I want to thank you and express my gratitude for fixing my M&Co. watch. I am very appreciative for the kindness that you have showed to us and we will be forever grateful for your professionalism."
"Thank you for the kindness you showed my father and I when fixing my watch yesterday. I am so appreciative that you were able to fix something that means so much to me. It was a pleasure meeting you!"
"My father and I decided getting my grandfather’s watch appraised was long overdue. We made our first and only stop at this location. We were treated with such kindness that our visit made us feel like we've known Philippe for years. He spent quality time educating us on my heirloom and assessing my current and future needs. His fine line of jewelry is rivaled only by his equally impressive services. Thank you for making my father and I feel right at home. You, your daughter and your staff's hospitality is what separates you from the rest. I look forward to getting my watch serviced with you!"
"Thank you so very much for fixing my husband’s watch, and so quickly! It seems that you did extra work in order to save us the expense of another crown. We should pay you extra for the thorough work and fast service!!"
"I brought two Swiss Army watches for battery replacement. They did wonderful, prompt & professional work. I respect the integrity & honesty of their watch Master. I feel good about patronizing this store & would encourage you, dear review reader, to visit for yourself. I think you'll be pleased as well."
—C. Martin